Cross-Platform eCommerce Quote Collaboration Experience
2025 | 76% adoption · 29.5% conversion lift · 43% fewer support tickets | I led unified quoting workflow across CRM & eCommerce 2 platforms for global resellers, associates, and...
Selected Work
Portfolio
CX Cloud: AI-Powered Peer Benchmarking
2022–2023 | AI/ML patent design · 79% customer satisfactory score · 29% target feature usage | I turned raw ML model data into a scannable & actionable benchmarking tool —...
Vendor Order Platform: B2B Cloud Experience
2025 | +48.2% faster processing · 32.9% adoption | Unified cloud + traditional vendor order workflows
Strategic UX Across B2B & B2C Ecosystems
2024-2026 | $12M revenue lift · 15+ KPIs improved · 45 countries reached | I Led UX strategy & end-to-end design across 6 AI-powered platforms at Ingram Micro & Cisco...
CX Cloud Mobile: From Vision to MVP
2022-2023 | 87.5% engagement · 89% conversion · 2,430+ customers in 1 month | Led 0→1 iOS & Android UX for Cisco CX Cloud, from IA to high-fidelity prototype, guiding...