When I got the task of taking an expert review, my first thought was figuring out what it is and the critical ways of doing an expert review. After I did the expert review for my company’s products, there’re 5 key factors I believe everyone who is responsible for this task or interested in understanding Heuristic Evaluation should know.
1. The purpose of UX Expert Review
When we try to understand the purpose of UX review, the first thing we should figure out is the foundation of UX review, which is what, why, and how.
What’s UX Expert Review
An expert review, also known as heuristic review and usability audits, is a usability inspection method in which one reviewer examines a design to identify usability problems. Usually, it is a valuable and cost-effective method of ensuring your website and app design are usable and providing the right experience for its users.
Why Do Your Design Team Need It?
To get a fresh perspective. The reviewer usually was not involved in creating the design to be reviewed, so the perspective would not be basil. The reviewer has a deep knowledge of usability best practices and a large amount of past experience conducting usability research.
Inexpensive and quick. The examiner can provide some quick and relatively inexpensive feedback to the designer.
Flexible and repeatable. The design team can obtain feedback early in the design process. Assigning the correct heuristic helps the best corrective measures to the designer.
Good for usability testing investment. You can use it together with other usability testing methodologies and conduct usability testing to further examine potential issues.
Common Methodology of Expert Review
Cognitive walkthrough. It is designed to whether or not a new user can easily carry out tasks within a given system. It’s a task-specific approach to usability in contrast to heuristic evaluation, which is a more holistic usability inspection.
Heuristic evaluation. In a heuristic evaluation, the UX expert will assess a user-interface in accordance with a predetermined set of usability guidelines.